By using or registering an account on the Website, you agree to be legally bound by these Terms and Conditions (“Terms”) as well as our Privacy Policy, Cookies Policy, and any additional policies related to gaming and betting services offered on the platform.
If you disagree with any part of these Terms, do not access, visit, or use the Website.
Cricash reserves the right to amend these Terms at any time for reasons including, but not limited to, compliance with legal regulations or changes in service offerings. Updates to the Terms will be published on the Website, and continued use of the platform after such changes constitutes acceptance of the revised Terms.
Reference to “you,” “your,” “customer,” “user,” or “player” includes all individuals accessing or using the Website. Reference to “games” includes Casino, Live Casino, Sports Betting, and other games available on the Website, with Cricash reserving the right to add or remove games at its sole discretion.
2.1. Legal Requirements
By registering an account (the “Account”) on our platform, you acknowledge and agree to these Terms and Conditions. You also confirm that you are at least 18 years old or meet the minimum legal age required by the laws in your jurisdiction.
It is your sole responsibility to ensure that accessing and using the services provided on our Website complies with the legal requirements of your jurisdiction. Individuals under 18 years of age, or the minimum legal age in their jurisdiction, are strictly prohibited from using our services.
Registration and access to our platform are restricted for residents of Aruba, Australia, Bonaire, Curacao, France, Iran, Iraq, Netherlands, Saba, Spain, St Maarten, Statia, the United States, and its territories, as well as the United Kingdom. Additionally, we reserve the right to refuse services in other jurisdictions at our sole discretion.
To use our services, including placing bets, participating in games, or making deposits, you are required to register an Account on the Website.
During registration, you must provide accurate, complete, and up-to-date information, including your name, email address, mobile number, username, and password. Failure to provide accurate details may result in account suspension or termination.
You are required to use your legal name during registration. Any changes to personal information must be requested through our customer support team, subject to approval.
Account credentials, including usernames and passwords, must remain confidential. Sharing this information with third parties is prohibited. We are not liable for unauthorized access resulting from your failure to protect your login details. Cricash will never request your password through unsolicited communication.
Employees, former employees of Cricash service providers, and their immediate family members are not permitted to register or use the platform for any purpose. Violation of this policy will result in account termination, forfeiture of winnings, and potential further actions.
Accounts are non-transferable and cannot be sold, pledged, or assigned to third parties. This restriction includes the transfer of associated assets, such as winnings, deposits, and bets. Any attempts to do so will result in account closure and forfeiture of all associated benefits.
Single Account Restriction
You are permitted to register and use only one account on the Website. Multiple accounts by the same individual are strictly prohibited.
Household and Device Limitations
Only one account is allowed per household, IP address, computer, or device. If multiple users share the same household, IP address, or device, they must inform the Website in advance through their respective account holders to avoid potential issues.
Consequences of Multiple Accounts
If you create or attempt to create multiple accounts for any reason, we reserve the right to take the following actions:
4.1. Winnings Availability
Once the outcome of a game or event you have participated in is determined, and the company has confirmed the result and settled the markets, all winnings will be credited to your account and made available for use or withdrawal.
4.2. Incorrect Credits
If your account is mistakenly credited with winnings that do not belong to you, whether due to technical issues, human error, or any other reason, the credited amount remains the property of the company. The following conditions apply:
4.3. Verification and Anti-Money Laundering Checks
To ensure compliance with legal and regulatory obligations, the company reserves the right to perform additional verification and identification procedures for all withdrawals. These measures include:
The company reserves the right to implement these checks at any stage of the withdrawal process to ensure a secure and compliant environment for all users.
5.1. Funding Your Account
To participate in betting and real-money games on the platform, you must deposit funds into your account. Deposits can be made using various payment methods, including debit or credit cards, e-wallets, bank transfers, and other methods listed on the “Deposit Page” of the Website. Note that:
5.2. Currency and Exchange Rates
The platform accepts payments in multiple currencies. If a deposit is made in a currency different from your account’s default currency, the funds will be converted at the prevailing exchange rate.
5.3. Identity Verification (KYC)
The company reserves the right to request additional documentation or verification procedures (KYC) for deposits to ensure compliance with legal and regulatory requirements.
5.4. No Credit Policy
The company does not extend credit for the use of its services. Deposits must be made using funds legally owned by the account holder.
5.5. Deposit Authorization
By initiating a deposit, you confirm that:
5.6. Wagering Requirement for Deposits
As part of anti-money laundering measures, deposits must be wagered at least once before any withdrawal request can be processed. If specific wagering requirements apply, they must be met before funds can be withdrawn.
5.7. No Third-Party Deposits
The company strictly prohibits third-party deposits.
6.1. Identification and Verification (KYC)
To process your first withdrawal, you must provide the following:
6.2. Maximum Withdrawal Limits
The company reserves the right to modify the maximum allowable withdrawal amounts per transaction for any payment method without prior notice.
6.3. Wagering Requirements
Withdrawal requests will only be processed once all applicable wagering requirements have been met.
6.4. Restrictions on Bonus and Aborted Game Funds
Funds labeled as "Bonus" or tied to unfinished games cannot be withdrawn.
6.5. Minimum Betting Requirement
Withdrawals may be denied if the total amount wagered is less than your most recent deposit. You must wager the initial deposit at least once before requesting a withdrawal.
6.6. Processing Time
Standard withdrawal requests are processed within two (2) banking days. However, delays may occur due to payment channel limitations, additional account checks, or public holidays.
6.7. Withdrawal Limits
Withdrawals cannot exceed the available balance in your account.
6.8. Withdrawal Methods
Withdrawals are processed using the same payment method you used to deposit funds. In cases where this is not possible, an alternative method available in the "Cashier" section may be used.
6.9. Canceled Withdrawals
If a withdrawal is canceled, the funds are returned to your account balance. The company is not responsible for funds lost during gameplay following a canceled withdrawal.
6.10. Non-Refundable Gameplay
Once a game is played with real money, the funds are consumed instantly. Refunds, cancellations, or reversals of gameplay transactions are not permitted.
6.11. Withdrawal Limits per Period
6.12. Additional Verification
Before approving a withdrawal, the company may require further verification, such as certified copies of identification documents, phone or face verification, or other checks to confirm your identity.
6.13. Pending Withdrawals
Only one pending withdrawal per payment method is permitted at any time. Additionally, you may only request one withdrawal per 24-hour period, depending on the payment method.
6.14. Large Payouts
If your winnings exceed the specified threshold, the company reserves the right to distribute the payout in monthly installments up to the specified limit until the total amount is paid. However, progressive jackpot winnings will be paid in full.
6.15. Maximum Daily Winnings
The maximum amount a player can win in a single 'day'(*) is capped at a predefined limit, which may vary depending on your geolocation. You may be notified about this when you reach the cap. For further information, please contact our support team.
(*) Here, 'day' is defined as the period from 00:00 to 23:59 GMT.
7.1. Voluntary Account Closure
You have the right to close your account at any time. To do so:
If the account closure is due to concerns about gambling addiction, you are encouraged to inform the company so appropriate support and measures can be provided.
7.2. Repayment Method
Repayment of account balances upon closure will be determined at the company’s sole discretion and may vary depending on circumstances.
7.3. Company-Initiated Account Closure
The company reserves the right to close your account at its discretion, with any remaining "Available to Withdraw" balance refunded (minus applicable withdrawal charges). This may occur without prior notice or the obligation to provide a reason.
7.4. Bonus Expiry
Any bonus funds awarded to your account must be used within one month of issuance. Unused bonuses will be canceled and removed after this period.
7.5. Fraudulent Activities
If fraudulent activity is detected, the company reserves the right to:
7.6. Bonus Abuse
The company actively monitors player accounts for abusive behavior, including "bonus hunting" or exploiting promotions. If a player is identified as engaging in such activities:
8.1. Compliance with Data Protection Laws
We are committed to handling your personal information in compliance with all applicable data protection laws. Your personal data will be processed in accordance with our Privacy Policy, which provides detailed information on how your data is collected, used, and protected. For more information, refer to our Privacy Policy available on the Website.
9.1. Criminal Activity
If any irregularities are detected, including suspected money laundering or fraudulent activity, the company reserves the right to take the following actions:
These measures are implemented to maintain the security and integrity of the platform.
9.2. Collusion and Cheating
The company strictly prohibits collusion and cheating of any kind. Instances of attempting to gain an unfair advantage, such as:
If such behavior is detected, the following actions will be taken:
The company also conducts proactive and random checks to ensure fair play.
9.3. Fraudulent Activity
Engaging in any fraudulent, dishonest, or improper activities, including but not limited to:
Such behavior will result in:
10.1. Chat Facility Overview
The company provides a chat facility on the Website for recreational and social interactions. The chat service is moderated and subject to controls to ensure appropriate use. The company reserves the right to review and maintain records of all messages shared through the chat facility.
10.2. Prohibited Statements
While using the chat facility, you agree not to make statements that:
10.3. Prohibition of Collusion
Collusion or the use of the chat facility to gain an unfair advantage, including but not limited to sharing information about gameplay or engaging in suspicious activities, is strictly prohibited. Any such activities may be reported to relevant regulatory or law enforcement authorities.
10.4. Consequences of Misuse
If you violate the rules governing the use of the chat facility:
The company is not liable for any disruptions or interruptions to gameplay caused by downtime, server issues, lagging, or political or technical disturbances. While refunds for such occurrences may be issued, they are solely at the company’s discretion. Additionally, the company is not responsible for any damages or losses alleged to have arisen from delays, interruptions, data corruption, communication failures, or the misuse of the Website or its content. Errors, omissions, or inaccuracies in the Website's content also fall outside the company’s liability.
In cases where the casino system malfunctions, all wagers placed during the malfunction will be considered void. If a game begins but is interrupted due to a system failure, the company will refund the wagered amount to the player's account. Should the account no longer exist, the refunded amount will be issued through an approved method. Any accrued credits at the time of the interruption will be either credited back to the account or paid out directly, ensuring fairness and transparency in resolving such issues.
If you have a complaint, you may contact the company’s customer support team via email. The company is committed to addressing and resolving all reported issues promptly and efficiently.
For any transaction-related queries, you must provide detailed information about the specific transaction in question. The company will review all queries or disputes thoroughly, and its decision on the matter will be considered final.
These Terms, along with the Privacy Policy, Cookies Policy, and any related guidelines or rules available on the Website, constitute the entire agreement between you and the company. They supersede all prior communications, whether oral, written, or electronic, related to your use of the Website, except in cases of fraud.
A printed version of these Terms and any notices provided electronically will be considered admissible in judicial or administrative proceedings to the same extent as other official business records maintained in printed form.
If any provision of these Terms is deemed illegal or unenforceable, that provision will be severed, and the remaining provisions will remain valid and enforceable. In cases of discrepancies between language versions of the Terms, the English version of the Website shall take precedence.
15.1. Trademark Ownership
The company exclusively owns the trademark and logo associated with its brand. Any unauthorized use of the company’s trademark or logo is strictly prohibited and may result in legal action.
15.2. Website URL
The URL https://www.cricash.com is the official address of the Website operated by the company. Unauthorized use of this URL on any other website or digital platform without prior written consent is prohibited.
15.3. Intellectual Property Rights
The company owns or is the rightful licensee of all rights to the technology, software, and business systems utilized on the Website.
15.4. Website Content
All content, structure, and design of the Website, including text, graphics, code, files, and links, are the exclusive property of the company. These materials may not be reproduced, transmitted, or stored in any form without written consent. Registering or using the system does not grant users any rights to the intellectual property contained within the platform.
15.5. Linking Restrictions
Links to the Website or any of its pages are prohibited without prior written consent from the company.
15.6. Monitoring Restrictions
You agree not to use any automated or manual tools to monitor or extract data from the Website.
15.7. Legal Action
Any unauthorized use, reproduction, or distribution of the company’s intellectual property may result in legal action.
16.1. Individual Promotion Terms
Each promotion offered by the company will include specific promotional terms and conditions (“Promotional Terms”), which must be read in conjunction with these Terms.
16.2. Acceptance of Terms
Participation in any promotion implies your full agreement to be bound by these Terms and the associated Promotional Terms.
16.3. Default Terms
If a promotion lacks specific Promotional Terms, it will be governed by the general Terms outlined here.
16.4. Independence of Promotional Terms
Each promotion’s terms are independent. If any provision is deemed invalid or incorrect, the remaining terms will still apply.
16.5. Full Acceptance
By entering a promotion, you accept the Terms, including any associated Promotional Terms, and agree that all company decisions are final and binding.
16.6. Termination or Cancellation
The company reserves the right to terminate or cancel promotions without prior notice. Users found violating the Promotional Terms will be disqualified from receiving rewards.
16.7. Withholding Rewards
The company may withhold credits, bonuses, loyalty points, or prizes awarded during promotions at its discretion.
16.8. Communication of Promotions
The company may inform users about promotions or updates via email, SMS, chat, WhatsApp, social media, or app notifications.
16.9. Liability Disclaimer
The company is not liable for inaccurate promotional information caused by technical issues, user errors, or human oversight during the promotion process.
16.10. Bonuses and Bonus Money
16.10.1. Bonus Offers
The company provides bonuses such as free spins, cashback, free bets, and deposit-based rewards. These bonuses often have wagering requirements that must be met before any withdrawal of funds. Users are encouraged to review the specific bonus rules before participating.
These Terms ensure clarity and transparency in the use of the company’s intellectual property and participation in its promotional offers.
16.10.2. Bonus Rules
Bonuses are credited to a dedicated bonus balance within the user account and can only be transferred to the main account balance after meeting the required wagering conditions. Once the wagering requirements are fulfilled, the bonus amount becomes eligible for withdrawal at any time. Abuse of bonuses, including exploiting bonus terms or using strategies to unfairly gain advantages, is strictly prohibited. If abuse is detected, the company reserves the right to cancel all current bonuses and winnings, and, if necessary, suspend or permanently close the user's account without liability for refunding funds present at the time of closure.
Certain betting strategies, such as placing outside bet combinations on Roulette that cover 24 or more (64%) of the outcomes (e.g., betting on both Red and Black), are not allowed and will result in the voiding of all associated winnings and bonuses. Similarly, using bonuses to accumulate gameplay benefits (e.g., Free Spins meters) and then fulfilling wagering requirements to exploit these features will lead to the forfeiture of all related winnings and bonuses. Bonus funds cannot be withdrawn until all associated wagering requirements are completed.
In case of system malfunctions, all plays and payouts will be voided, and any winnings gained due to the malfunction may be withdrawn by the company up to the amount of the latest deposit. Users are encouraged to review the applicable bonus policy before use to ensure compliance. Bonuses have a standard validity period of 30 days unless stated otherwise. If not utilized or wagering requirements are unmet within this period, the bonus and associated credits will expire and be removed from the account.
The wagering requirements typically involve betting 30 times the bonus amount for casino bonuses and 15 times for sportsbook bonuses, though specific promotions may have different terms. Not all games contribute equally to meeting these requirements. Slot games contribute 100%, while table games contribute 10%, and games like Blackjack, Roulette, Video Poker, and Baccarat contribute 5%. Certain games, such as Sic Bo, Royal Craps, and Red Dog, do not contribute at all. These contribution percentages are subject to change, and users should contact customer support for the latest details before proceeding with bonus-funded gameplay. These measures ensure fair and transparent use of bonuses on the platform.
16.11. Wagering Requirements
16.12. Free Spins
17.1. Void or Cancel Bets:
17.2. Venue and Circumstantial Changes:
Credit of Winnings: Winnings will be credited to user accounts following confirmation of the event's final result.
17.3. Market Settlement:
Markets are settled once their outcome is determined. In cases where the match duration is extended (e.g., overtime), bets will be settled per market terms unless otherwise specified.
For abandoned events, bets remain valid for up to 48 hours if the event resumes within this period. After 48 hours, determined markets will be settled, and undecided markets will be voided. Exceptions to the 48-hour rule may apply, such as in tennis, where matches are settled only after a referee’s decision.
17.4. Specific Betting Types:
First Goalscorer: Bets stand if at least one scorer is determined before match abandonment.
Head-to-Head Bets: Apply to comparisons between two players. If both achieve the same result, bets are void.
Outright Bets: Applicable to comparisons among three or more players, with adjustments made if participants drop out.
17.5. Booking Markets:
Yellow cards count as 1 point, red cards as 2 points. Two consecutive yellows leading to a red count as 3 points. Cards for non-participating players or officials are excluded.
Intervals: Time intervals are settled based on match progression. For example, "1-15 minutes" includes play from 00:01 to 15:00.
17.6. Prohibited Bets:
17.7. Scoreboard Details: Live scoreboard information is provided for reference only and is not considered official for settlement purposes. Users must verify the accuracy of scoreboard details before placing bets.